Terms and Conditions of Modeo Media
Introduction
Welcome to Modeo Media! By using our services, you acknowledge and agree to the terms and conditions outlined herein. These terms govern our collaborative process, ensuring a seamless experience. Please read and understand the following sections before engaging with our creative team.
Design and Animation Services
Explore our diverse design and animation services, encompassing branding, explainer videos, 3D designs, illustrations, editing, and animations. Our subscription plans provide flexibility with unlimited requests, dedicated teams, and predictable pricing, empowering your creative endeavors.
Subscription Plans
Choose from a range of subscription packages tailored to your project's needs. Each plan offers different monthly pricing, included hours, and options for additional talent or hours. Upgrade your plan through email, with individual charges applicable for extra services beyond the plan's scope.
Communication and Project Management
Benefit from personalized communication with a dedicated Project Manager and Creative Director. We utilize Slack for real-time updates, ensuring seamless collaboration. Weekly progress reports and time tracking enhance transparency, keeping you informed about the status and usage of your subscription.
Working Hours and Availability
Our team operates from Monday to Friday, 10 a.m. to 6 p.m. (UTC + 08:00). While we prioritize efficient project completion within these hours, explore limitless revisions and tasks within your monthly plan, offering flexibility for your creative pursuits.
Payment and Billing
Make hassle-free subscription payments through our website using PayPal. Your chosen plan's charges guide transactions conducted in USD. Our experts emphasize the importance of aligning expectations through initial conversations, as refunds are not provided.
Project Commencement
Upon receiving all requirements and subscription confirmation, we will initiate your project promptly. It's our commitment to delivering high-quality designs and animations that set the stage for a successful partnership.
Additional Services and Exclusions
Certain services, like script writing, voice-over, premium stock assets, and translations, incur additional costs. Videography and traditional animation fall outside our standard offerings. Contact us for personalized solutions or explore our standard services for creative excellence.
Confidentiality and Privacy
We will handle your personal and project-related information with the utmost confidentiality and security. Refer to our Privacy Policy for comprehensive details on data protection and client confidentiality.
Terms and Modification
By utilizing our services, you acknowledge the right of Modeo Media to modify these terms and conditions without prior notice. Stay informed about any updates, and feel free to contact us if you have questions or concerns. Thank you for choosing Modeo Media as your creative partner!